Frequently Asked Questions


How much is shipping and how long does it take ?
All Australian orders are shipped using Australia Post with a tracking number provided 
Orders over $100 : 3-5 business days. FREE
Orders under $100 3-5 business days $9.95
New Zealand
New Zealand orders are shipped using Australia Post with a tracking number provided .A flat rate fee of $20 AUD applies .Please allow 5-7 Business days 
Will I have to pay customs and duties ?
This applies to overseas orders only (I.e . New Zealand ). Once your order reaches its destination outside of of Australia, it may be subject to import taxes and duties, which is paid by you.Please contact your local customs office for further information.
Can I track my order ?
Yes! you will receive your tracking number once your order has been dispatched.
What payment methods do you accept?
We accept credit cards and PayPal, Afterpay is available for Australian customers only.
Where do I type my promo code ?
There will be a field where you can pop in your promo code at checkout!
General questions
why should I drink crystal infused water ?
Healers have used crystals and gemstones as a healing ritual for centuries to protect against illness and healing in the body even in ancient greek and Chinese folk medicine. Our bottles are a modern interpretation of these rituals designed for you to enjoy while your getting through your day .
it is thought crystals posses varies properties that allow positive energy flow into the body while warding off negative energy .You can transfer a crystals energetic matrix to the matrix of a liquid, even submerged in a bathtub for your body to absorb there energy is now common .
Drinking crystal infused water is an amazing way to take in the healing benefits of the stones while keeping hydrated 
Each stone has its own unique benefit, some bring forth clarity and balance ,while others help you with love and relationships.
raise your vibration while looking chic and staying hydrated! 
How do I use my Crystal Elixir Glass Water Bottle?
Step 1: Give your bottle a gentle wash before use.The glass piece can be washed in a dishwasher ,however the detachable base and lid must be washed by hand
(ensure not to misplace the silicone seals in the lid and base!) gently clean with water or mild soapy water, rinse, dry and put your bottle back together
Step 2: Simply fill up with filtered drinking water recharge your crystal with your good intentions, goals and aspirations and enjoy!
While it is important to clean your crystal it is also really important to cleanse your crystals energy as they absorb negative energy.  Our favourite way to do this is to place the crystal in the full moonlight. When you bring them in the following morning be sure to recharge your crystal with your good vibes again.  other ways to cleanse your crystal are a bathe in the ocean water, smudging or a geode.  Do not leave Amethyst or Rose Quartz in direct sunlight, this will cause them to fade.
enjoy your bottle as a tool for manifestation x
What is my Crystal Elixir bottle made of?
Bottle is BPA free high quality Borosilicate Glass, the lid and the base are made from High food grade stainless steel , and crystal stones are 100% genuine sourced from Brazil,Madagascar , and Mozambique
FDA approved 
Is it safe to drink crystal infused water ?

Yes, all the crystals we use are safe for drinking! as they are authentic untampered or dyed Rose quartz, amethyst and clear quartz are non-toxic and rank at least 7 or higher on the Mohs Hardness Scale, which measures the ability to resist scratching or dissolution. 

(Beware: Some crystals can be toxic and water-solvent so please be careful and research for safety if you experiment with DIY crystal infused water! E.g. many stones including turquoise, lapis lazuli, fluorite, calcite and selenite must not be soaked in water.)

How much water does the Royal Cocoon bottle hold?
The bottle holds a generous 600ml approx, depending on the size of your crystal. We use natural genuine stones so size, shape, and colour of the crystal may vary, however it is about 10cm length on average. 
Does it break?
The royal cocoon bottle is made of high quality Borosilicate glass which is very strong ,but there is still a chance of breakage.We recommend you handle your bottle with love .


If you have any further questions please contact our Team: